RESEARCHMonitorWATCHLIST
Screen Before You Serve: Simulation for Production Customer Experience AI Agents at 140M Scale
arXiv cs.CL — Computation and Language
Factual evidence
What the source reports
An arXiv paper details a simulation framework for evaluating customer-facing AI agents before production deployment at scale.
Inspect the evidence
- Inclusion basis
- Enterprise AI
- Publisher and source type
- arXiv cs.CL — Computation and Language · RESEARCH
- Published by source
- 25 September 2026
- Collected by OneBench
- 26 Sept 2026, 03:01 UK
Stored source excerpt
arXiv:2609.30137v1 Announce Type: cross Abstract: Customer experience (CX) agents use tools and large language models to address customer requests and guide conversational interactions with an…
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