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Same Question, Different Answer? Measuring and Mitigating Prompt Privilege for Equitable AI Access
arXiv cs.CL — Computation and Language
Factual evidence
What the source reports
Research defines 'prompt privilege,' measuring how LLM output quality varies based on user literacy, phrasing, and prompting capability.
Open sourceOneBench interpretation
Institutional assessment
So what
Variance in model quality driven by customer prompt framing creates conduct risk and fair lending exposure in retail AI deployments.
Do what
Ask model risk and conduct teams to review prompt sensitivity benchmarking for customer-facing chatbots.