INDUSTRY NEWSMonitorNEXT 12 MONTHS
BMO Turns to Agentic AI to Resolve Card Issues
PYMNTS AI
Factual evidence
What the source reports
BMO launched AI Agent Assist to help contact center employees resolve credit card transaction issues and navigate internal systems.
Inspect the evidence
- Inclusion basis
- AI in finance
- Publisher and source type
- PYMNTS AI · INDUSTRY NEWS
- Published by source
- 6 November 2026
- Collected by OneBench
- 7 Nov 2026, 08:01 UK
- Original headline
- BMO Turns to Agentic AI to Resolve Card Issues ↗
Stored source excerpt
BMO is employing an artificial intelligence (AI) agent to help clients resolve credit card transaction issues. The bank’s AI Agent Assist, announced Friday (Nov. 6),…
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