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AI chatbots give wrong answers to financial queries ‘most of the time’
Financial Times Technology
Factual evidence
What the source reports
A report finds AI chatbots give incorrect answers to financial queries most of the time, ignoring tax changes and hallucinating rules.
OneBench interpretation
Institutional assessment
So what
High error rates in financial queries underline the compliance and reputational risks of deploying unguided consumer-facing conversational AI.
Do what
Review domain-specific evaluation benchmarks and hallucination controls before deploying generative AI in customer advice channels.