Customer Communication Agent

Agent ID: customer-communication-agent

Agent Overview

Manages automated communications with customers.

Task Description:

Send notifications, requests for information, or updates to customers based on workflow events via specified channels.

Reusability:

Reusable Component

Agent Type:

Deterministic (Rule-based/Logic)

Implementation Notes:

Connects to communication services (e.g., SendGrid for email, Twilio for SMS) to send templated messages.

Supporting Teams

Teams responsible for the continuous improvement and monitoring of this agent's efficacy.

AI Core Services

Workflow Operations

Interaction & Capabilities (A2A)

Information relevant for Agent-to-Agent communication and skill definition.

Identity (Core A2A):

Name: Customer Communication Agent
Unique ID: customer-communication-agent

Primary Function (A2A):

Send notifications, requests for information, or updates to customers based on workflow events via specified channels.

Defined Agent Skills (A2A Interface):

Skill Orchestration & Execution

The operational logic for this agent, including the invocation and management of its defined skills, is handled by the backend system's orchestration layer. This layer is responsible for the agent's execution sequence, data handling according to its skill schemas, and any necessary interactions with tools or external services. The specific method (e.g., AI model call, deterministic code execution) is detailed in the 'Implementation Notes' within the Agent Overview.

Agent Card JSON (Definition)

The raw JSON representation of this agent's definition, including its skills and evaluation metrics.

{
  "id": "customer-communication-agent",
  "name": "Customer Communication Agent",
  "description": "Manages automated communications with customers.",
  "isReusable": true,
  "taskDescription": "Send notifications, requests for information, or updates to customers based on workflow events via specified channels.",
  "icon": {
    "displayName": "MessageSquareText"
  },
  "agentType": "deterministic-logic",
  "implementationNotes": "Connects to communication services (e.g., SendGrid for email, Twilio for SMS) to send templated messages.",
  "responsibleTeamIds": [
    "team-ai-core",
    "team-workflow-ops"
  ],
  "skills": [
    {
      "id": "send-customer-notification",
      "name": "Send Customer Notification",
      "description": "Sends a templated message to a customer via a specified channel.",
      "inputSchemaExample": "{\n  \"properties\": {\n    \"customerId\": {\n      \"type\": \"string\"\n    },\n    \"messageTemplateId\": {\n      \"type\": \"string\"\n    },\n    \"templateVariables\": {\n      \"type\": \"object\"\n    }\n  }\n}",
      "outputSchemaExample": "{\n  \"properties\": {\n    \"communicationId\": {\n      \"type\": \"string\"\n    },\n    \"deliveryStatus\": {\n      \"type\": \"string\"\n    }\n  }\n}"
    }
  ],
  "inputs": [],
  "outputs": []
}